How Envoy’s Solutions Help Customers Achieve Success
ABCG are an independent loss adjusting company, specialising in losses that arise in the agribusiness sector. ABCG clients include Insurance and Reinsurance companies, both individuals and corporate enterprises.
Reduced time to complete tasks from 1 hour to 20 minutes
Increased company productivity, provided better commercial outcomes and greater ability to scale the business
Software Design and Development
UI/UX Design
Application Development Application Support
Infrastructure
Managed Services
Agri Business Consulting Group (ABCG) is an independent loss adjusting company, specialising in losses that arise in the agribusiness sector. ABCG clients include Insurance and Reinsurance companies, both individuals and corporate enterprises. They were looking to replace an older WinForms desktop application that was no longer supported. By replacing this desktop application, they hoped to reduce the administrative time it took to process insurance claims and as a result, grow the business, increase its productivity and get better commercial outcomes at scale.
ABCG had seen and used an online, agribusiness-related insurance web application that Envoy had developed for one of the Insurers that engaged the services of ABCG. They were particularly interested in that web app’s ability to generate a range of customised documents based on data in the system. ABCG approached Envoy to develop a modern web application to replace their old system which would allow them to manage and store all documents etc. in one location and process their business functions through an online website.
Moreover, with ABCG utilising a network of consultants across Australia to assist with the assessment of claims, the company was also interested in a device-agnostic mobile app that could be used by their contractors which would ultimately replace their paper-based system of recording losses.
Envoy developed a web application which allowed staff in different offices to manage workflow, collaborate on claims, and generate customised documents.
The web application went beyond the functionality of the older desktop application: it allowed ABCG staff to drop in PDF documents received from their respective clients. The web application extracted data from these PDF documents and either pre-filled a new claim or merged the data with an existing claim on the system.
The web application also allowed ABCG staff to adjust the business logic of the application as needed, reducing ongoing development costs.
The new mobile app allows staff to send claims data directly to field consultants, who can then perform surveys on their mobile device. The data is then converted into an official survey document and attached to claims for office staff to review.
As a result of this digitisation, ABCG has seen increased productivity, better commercial outcomes, and greater ability to scale the business without relying on increasing hiring spend.
ABCG office staff found that the new web application’s ability to extract and merge data meant that what normally took them an hour to do now took less than 20 minutes.
The new mobile app greatly streamlines the work of field consultants, eliminating the need to print and scan paper forms. It will reduce the work taken in resolving badly scanned forms, hard-to-read entries, and missing entries and will also assist ABCG in meeting KPI’s in respect of issuing correspondence to farmers and Insurers in a timely manner.
As a result of this digitisation, ABCG has seen increased productivity, better commercial outcomes, and greater ability to scale the business without relying on increasing hiring spend.
Further, since 2024, Envoy have been researching and testing more AI-based document analysers and various AI tools as they come to market. The goal is to integrate these into the claims process not just for document analysis but also for predictive outcome analysis and for more strategic reporting on claims.
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