AACo – Australian Agricultural Company

About AACo

Success Metrics

Envoy Solutions

  • Industry: Agriculture
  • Location: Australia

AACo owns and operates Australia’s largest cattle herd with around over 4303,000 head spread over their properties across Queensland and the Northern Territory. AACo have been Envoy’s customer since 2011, and are one of our most valued and loyal customers. 

> The Envoy Solution manages approximately 433,000 cattle head of cattle across 23 stations

> Access for over 140 active users

> Crucial reports made available to designated users in real-time, reducing time it took to complete monthly finalisations from 3-4 weeks to 1-2 days.

> Substantial saving in time and costs as the organisation-wide budgeting process was reduced from approximately 2 months down to 2 days. 

Software Design and Development

UI/UX Design

Application Development Support

Infrastructure

Managed Services

IT Management Consultancy

Digital Strategy

Challenge

AACo, Australia’s premier cattle company, boasts the largest cattle herd in the country, with approximately 433,000 head spread across vast properties in Queensland and the Northern Territory. Their operations include 23 cattle stations, 2 feedlots, live export and agistment streams, making them a pivotal player in the Australian agricultural landscape. Since 2011, AACo has partnered with Envoy, entrusting them with the development and enhancement of critical software solutions to optimise their operations. 

In 2011, AACo wanted to improve their operations and significantly reduce the 3–4-week timeframe it took to produce crucial reports for herd availability, valuations and monthly herd accounting. 

With a sprawling network of properties and a massive inventory of cattle, AACo sought a technology partner that could help them obtain timely insights into their herd management and financial status. They wanted to modernise their existing infrastructure comprised of a Windows desktop app and on-premises server, in order to provide greater agility and efficiency to navigate the complexities of their operations. 

Solution

Envoy embarked on a comprehensive solution deployment, encompassing software development, infrastructure provisioning, UI/UX design, and ongoing support services. Envoy’s approach to delivery was to model the entire cattle movement and forecasting operation which was subsequently converted into a web application. This approach meant that AACo had the information at hand for the year end budget on 3 months’ notice from Envoy, with the full application having been delivered into production within 9 months. Furthermore, producing crucial reports for herd availability, valuations and accounting immediately became available online to designated users in real-time, with monthly finalisations now able to be completed within 1-2 days. 

Recognising the remote nature of AACo’s operations, Envoy facilitated online access to the system via Telstra’s iTerra satellite network, empowering station managers with unprecedented connectivity and operational control. This was the first large scale online application available to the remote cattle stations using the satellite network. This enabled online application usage by station managers as well as providing 5 hours of education over the air to the children of the employees who worked at the remote rural stations.  

In 2014, Envoy introduced groundbreaking features, such as faecal analysis capabilities, enabling AACo to optimise herd management strategies. Envoy added the faecal analysis feature which enabled AACo to determine the most efficient carrying capacity of each of the paddocks on the stations using their mob profile. This enabled AACo to optimally feed cattle according to the company’s financial plan. The system provided cattle profile analysis (for example hospitalisations, vaccinations, dips, etc) allowing AACo to realise the benefits of high-quality animal husbandry. 

By leveraging cutting-edge technologies, Envoy transformed AACo’s manual processes into streamlined, digital workflows, enabling real-time access to critical data and insights. 

“Today, AACo enjoys instant access to critical reports and data, facilitating informed decision-making and strategic planning across their expansive network. With over 140 registered users spanning all pastoral employees with administrative functions, AACo’s workforce is equipped with the tools and resources necessary to drive efficiency and productivity.”


Impact

Envoy’s solution revolutionised AACo’s operational landscape, empowering them with unparalleled agility and insights. Today, AACo enjoys instant access to critical reports and data, facilitating informed decision-making and strategic planning across their expansive network. With over 140 registered users spanning all pastoral employees with administrative functions, AACo’s workforce is equipped with the tools and resources necessary to drive efficiency and productivity. 

A major innovation of the original implementation was online group forecasting and budgeting between station managers and head office. With the new solution, station managers were able to transact more efficiently with each other for expected herd movements in terms of grass, feedlot, live export and mob growth. This produced a substantial saving in time and costs as the entire budgeting process for organisation-wide herd movements was reduced from approximately 2 months down to 2 days. 

The impact of Envoy’s solution extends beyond operational enhancements. By accurately forecasting deliveries to global markets, AACo maintains a competitive edge in the dynamic beef export industry. Moreover, the system’s predictive capabilities enable AACo to proactively manage costs and optimise financial performance, ensuring sustained profitability and growth. 

What’s Next

Looking ahead, Envoy and AACo are poised to revolutionise the broader cattle industry by productising their innovative solution. Targeting high-end producers with cattle herds exceeding 75,000 head, Envoy aims to democratise access to advanced technologies, fostering data-driven decision-making and industry-wide collaboration. Through strategic partnerships with government agencies, including discussions with the Department of Agriculture, Fisheries and Forestry (DAFF), Envoy seeks to promote digital transformation initiatives and enhance regulatory compliance standards. 

At the forefront of global food security initiatives, Envoy’s solution plays a pivotal role in ensuring the traceability and transparency of Australia’s beef exports. By meeting stringent regulatory requirements and market standards, AACo and Envoy safeguard Australia’s reputation as a leading provider of premium quality beef products. As the industry evolves and regulatory frameworks evolve, Envoy remains committed to driving innovation and empowering stakeholders across the paddock-to-plate supply chain. 

Spirit of Tasmania

Spirit of Tasmania

About Spirit of Tasmania

Success Metrics

Envoy Solutions

Spirit of Tasmania is one of Australia’s most iconic travel experiences, operating sailings across Bass Strait between Geelong and Devonport. Spirit of Tasmania provides travellers with flexibility and convenience when planning a holiday. 

Doubled online bookings from 30% to 65% with 3 months. 

Reduced reliance on phone bookings and increased productivity for staff to focus on higher value tasks. 

Software Design and Development
UI/UX Design
Application Development
Application Support
Infrastructure
Managed Services
Digital Strategy

Challenge

Spirit of Tasmania (Spirit) is a wholly owned enterprise of the Tasmanian Government and provides ferry services between mainland Australia and Tasmania. A vital transportation link for Tasmania, Spirit sought to modernise its operations through digital transformation. Facing challenges with outdated reservation systems and inefficient processes, Spirit aimed to enhance its customer service while optimising internal operations.

In 2009, their objectives were identified in the RFT for an Internet Booking Platform (IBP) to be integrated with their chosen new backend ferry reservation system, CarRes. Envoy understands that it was approached owing to its successful development of Jetabroad’s online booking platform and was selected with the task of developing the IBP system with a tight 4-month deadline. 

Solution

Envoy built a custom IBP for Spirit to integrate with its updated modern ecosystem including back-end ferry reservations, freight control, accounting, rostering and mustering, and yield management systems.  

In 2012, Spirit tasked Envoy to build an HR portal as part of its continuing digital transformation over their lesser priority divisions. This portal provided online access to staff for HR-related matters such as: onboarding information, variety of job specifications and expectations, guides to cadet recruitment, staff travel entitlement management etc. The HR portal empowered staff with online access to essential HR services.  

Our collaboration extended to providing: UI/UX services in conjunction with various design agencies that Spirit use; all app development support and services for the IBP and other internal staff systems (HR portal, staff travel, loyalty systems); infrastructure; managed services; IT management consultancy; digital strategy; steering committee advisories and assistance in industry participation events. Throughout the process, Envoy remains committed to close collaboration and adaptability, aligning our efforts with Spirit’s unique requirements.  

In 2022, Envoy and Spirit conducted work on the remediation of the IBP to improve its marketing website modularisation and to upgrade legacy frameworks. This work aimed to benefit Spirit’s platforms in two ways: one, to have simpler upgrades, reducing maintenance costs whilst improving system reliability and maintainability; and two, setting up the IBP for the future by migrating to new modern frameworks with a longer service life. This project commenced in October 2022 and was completed in October 2023. 

 

Impact

The implementation of Envoy’s solutions yielded transformative outcomes for Spirit. Within 3 months of the new IBP going into operation, online bookings doubled from 30 to 65% leading to an ever-increasing online booking capability, the number of staff in the online booking centre being significantly reduced accordingly. Prior to this, Spirit relied on phone bookings through the call centre. The IBP now processes over 90% of bookings on a regular basis and the call centre, albeit significantly smaller, handles more complex booking arrangements for special circumstances – e.g. people traveling with dangerous goods. 

The IBP facilitated real-time bookings, offering customers a seamless experience with features like advanced reservation options. The system affords Spirit’s customers the ability to book all their requirements online with real time availability and forward planning features such as: five wheelers, caravans, etc.  Moreover, the HR portal streamlined internal processes, enhancing staff efficiency and satisfaction.  

Envoy’s ongoing support and innovation continue to drive value for Spirit. Currently, we are working on Phase 3 of the IBP development (for the new vessels, due July 2024) and are collaborating on new upgrades to the marketing website. Our partnership remains focused on delivering excellence and staying responsive to evolving needs.  

ABCG – Agri Business Consulting Group

The Challenge

Agri Business Consulting Group (ABCG) is an independent loss adjusting company, specialising in losses that arise in the agribusiness sector. ABCG clients include Insurance and Reinsurance companies, both individuals and corporate enterprises. They were looking to replace an older WinForms desktop application that was no longer supported. By replacing this desktop application, they hoped to reduce the administrative time it took to process insurance claims and as a result, grow the business, increase its productivity and get better commercial outcomes at scale.  

ABCG had seen and used an online, agribusiness-related insurance web application that Envoy had developed for one of the Insurers that engaged the services of ABCG. They were particularly interested in that web app’s ability to generate a range of customised documents based on data in the system. ABCG approached Envoy to develop a modern web application to replace their old system which would allow them to manage and store all documents etc. in one location and process their business functions through an online website. 

Moreover, with ABCG utilising a network of consultants across Australia to assist with the assessment of claims, the company was also interested in a device-agnostic mobile app that could be used by their contractors which would ultimately replace their paper-based system of recording losses. 

Envoy’s Solution

Envoy developed a web application which allowed staff in different offices to manage workflow, collaborate on claims, and generate customised documents.  

The web application went beyond the functionality of the older desktop application: it allowed ABCG staff to drop in PDF documents received from their respective clients. The web application extracted data from these PDF documents and either pre-filled a new claim or merged the data with an existing claim on the system.  

The web application also allowed ABCG staff to adjust the business logic of the application as needed, reducing ongoing development costs.  

The new mobile app allows staff to send claims data directly to field consultants, who can then perform surveys on their mobile device. The data is then converted into an official survey document and attached to claims for office staff to review.  

Our Impact

ABCG office staff found that the new web application’s ability to extract and merge data meant that what normally took them an hour to do now took less than 20 minutes.    

The new mobile app is expected to greatly streamline the work of field consultants, eliminating the need to print and scan paper forms. It will reduce the work taken in resolving badly scanned forms, hard-to-read entries, and missing entries and will also assist ABCG in meeting KPI’s in respect of issuing correspondence to farmers and Insurers in a timely manner.  

As a result of this digitisation, ABCG has seen increased productivity, better commercial outcomes, and greater ability to scale the business without relying on increasing hiring spend. 

Further, since 2024, Envoy have been researching and testing more AI-based document analysers and various AI tools as they come to market. The goal is to integrate these into the claims process not just for document analysis but also for predictive outcome analysis and for more strategic reporting on claims.